Blueprint for Facilities Excellence (BFX)

BFX guidelines help facilities managers, supervisors and technicians organize and use information about work priorities, scopes, standards, processes and systems. The overload of requirements, standards, best practices and so-called “solutions” overwhelm the facilities team. Undocumented machine-age practices cannot achieve systems-age facility standards. BFX supports the workforce in its migration from reactive legacies to a culture of accountability, continuous improvement and mutual stewardship.

Facility Operating Plans (FOP)

Baseline documentation of work scope and standards, the organization of resources, the leaning of processes and methods and the relationship with the customer provide the foundation for performance reporting and continuous improvement. FOP’s foster accountability.

• Facility Operating Plan Checklist (attach checklist from profile)
• Service Contract Value Management
• CMMS Selection, Launch, Re-Boot
• Performance Measures, Analysis, Reporting
• Process Documentation and Improvement
• Capital Project Management Standards and Procedures
• Facility Start-Up / Transitioning

Facility Excellence Audits

Building condition assessments are mere snapshots; Optimization of assets and trustworthy planning for capital renewal require further evaluation of operating standards and practices and data reliability (accessible, accurate, current, complete and coordinated).

• Building and Asset Condition and Life Expectancy
• Asset Data Integrity
• Operations and Maintenance Proficiency

Service Contract Value Management

Facility service contracting is not a buying event; it is a process launch. Process design and performance specifications engage contractors to plan, document and deliver improved performance. Sourcing is only a solution when it raises accountability for continuous and sustainable gains in reliability, customer satisfaction and savings.

• Service Delivery Strategy and Structure
• Scope, Standards, Process Control and Performance Metrics
• Procurement Documentation and Management
• Mobilization Support
• Performance Assessments

Team Development Plans

Facility managers and supervisors are more than super-techs. We guide and train them for the breadth and intricacies of their duties to define, direct, develop and discipline the spectrum of facility operations – from sophisticated building systems, a an array of skilled technicians, contractors and administrative staff, to serve a broad community of demanding occupants and stakeholders.

• Job Profiles and Results Ownership
• Team Structure, Leadership and Collaboration
• Stakeholder Coordination and Communications